Hassle Free Returns & Exchanges
Enjoy up to 30-days to return and exchange your items from your purchase date. Standard Exchange and Return requirements listed below apply. Items must be returned in new condition in original packaging with all contents from the original shipment.
NOTE: Items may not be Returned or Exchanged if repackaged.
All Return & Exchange terms outlined below are applicable.
Damaged, Incorrect Item or Missing Parts
If
your item was received damaged, you received the incorrect item or is
missing components, please complete the "Additional Assistance Needed"
form by clicking the link below.
We will contact the manufacturer and have a replacement item, the
correct item, or the missing components shipped to you. Incorrectly
shipped and Damaged items are eligible for exchange at our expense for
the item ordered. Some damaged items may only require replacement of
effected parts. Click this link for Additional Assistance
Exchanging Your Item
NO RESTOCKING FEES when you exchange your item for an item of equal or greater value! To exchange your item simply place a new order online for the item you would like to exchange for. Once you have placed your order, note your new order number and complete the request to receive a return authorization by clicking the link below. We will ship your new order right away and issue your credit once your return has been received by our warehouse. If the item you are exchanging for is of less value a 15% restocking fee will be assessed on the difference between the two products. Shipping fees are non-refundable, if your item qualified for free shipping at the time
your order was placed, the actual outbound shipping charges will be
deducted from your credit amount. Return shipping is at the customers
expense. Click this link to Request Exchange RMA
Returning Your Item
You may return your item by requesting a return merchandise authorization "RMA" by clicking the link below, returns to our warehouse are not accepted without this number. Once your return has been received and processed, your qualifying credit will be issued to your original form of payment. If you paid by a store gift certificate, the credit will be issued in the form of a store credit. Returned items are subject to a 15% restocking fee. Shipping fees are non-refundable, if your item qualified for free shipping at the time
your order was placed, the actual outbound shipping charges will be
deducted from your credit amount. Return shipping is at the customers expense. Click this link to Request Return RMA
Additional Terms & Conditions
Custom/Special Order Items: Items that are considered customized or special order, such as those having a special engraved name plate or globe parts (orders for components of a globe that do not include the entire finished product as shown) may not be returned or exchanged for credit.
Return Method: Items being returned should be shipped via UPS or FEDEX standard ground or most economical. Due to the size of most shipments, we do not receive returns via the United States Parcel Service (USPS). We encourage our customers to insure their return in the event the item is damaged in shipment. We are not responsible for items damaged during return shipping and will not be accepted for return/exchange. Customer is responsible for filing a claim and seeking refund from the shipping carrier for items damaged during return shipping.
Delivery Refusal: Items refused at the time of delivery and returned to our warehouse without a return merchandise authorization will be assessed a 25% restocking fee in addition to a reduction of actual outbound and returned item shipping fees. If your item was purchased with qualifying free shipping, actual outbound and return shipping fees will be assessed. Credit for items refused at the time of delivery and returned without a return merchandise authorization may take up to 14 days for processing once received into our warehouse.
Order Cancellation: Due to the speed in which we process orders to our warehouses, we are unable to cancel orders once placed.
