Damaged, Incorrect Item or Missing Parts
If your item was received damaged, you received the incorrect item or is missing components, please contact Customer Support by using the contact us link on our site. We will contact the manufacturer or warehouse and have a replacement item, the correct item, or the missing components shipped to you. Incorrectly shipped and Damaged items are eligible for exchange at our expense for the item ordered. Some damaged items may only require replacement of effected parts.
Exchanging Your Item
To exchange your item simply place a new order online for the item you would like to exchange for. Once you have placed your order, note your new order number and contact Customer Support to receive a "RMA" return authorization within 30 days of your original purchase by using the contact us link on our site. We will ship your new order right away and issue your credit once your return has been received by our warehouse. Return shipping is at the customers expense.
Returning Your Item
You may return your item by requesting a return merchandise authorization "RMA" from Customer Support within 30 days of your purchase using the contact us link on our site. Returns to our warehouse are not accepted without this number in order to ensure proper credit. Once your return has been received and processed, your qualifying credit will be issued to your original form of payment. If you paid by a store gift certificate, the credit will be issued in the form of a store credit. Return shipping is at the customers expense.
Additional Terms & Conditions
Custom/Special Order Items, which are items that are considered customized or special order, such as those having a special engraved name plate or globe parts (orders for components of a globe that do not include the entire finished product as shown) may not be returned or exchanged for credit.
Choosing Your Return Method: Items being returned should be shipped via UPS or FEDEX standard ground or most economical method you choose. We encourage our customers to insure their return in the event the item is damaged in shipment. We are not responsible for items damaged during return shipping. Customer is responsible for filing a claim and seeking a refund from the shipping carrier for items damaged during return shipping.
Order Cancellation: Due to the speed in which we process orders to our warehouses, we are unable to cancel orders once placed.