We understand that sometimes it is necessary to return or exchange an item you have purchased. Our goal is to make the process as simple as possible for each customer.
Please review our return and exchange procedures below and feel free to reach out to Customer Support should you have any questions.
If your item was received damaged, you received the incorrect item, or are missing components; please contact Customer Support. We will contact the manufacturer or our warehouse(s) directly and have a replacement item, the correct item, or the missing part(s) shipped to you. Incorrectly shipped and damaged items are eligible for exchange at our expense for the item ordered. Some damaged items may only require the replacement of affected parts.
To exchange your item, place a new order for the product you would like to purchase. Once you have placed your order, note your newly created order number and contact Customer Support within 30 days to receive an “RMA” return merchandise authorization of your original purchase. We will ship your new order right away and issue a credit for the returned item once the once processed, generally within 1 to 3 business days of receipt. Return shipping is at the customer’s expense, however, there are no restocking fees.
You may return your item within 30 days of your purchase. All returns should be made by requesting an “RMA” return merchandise authorization from Customer Support. Returns without an RMA are not accepted as the RMA helps to ensure proper credit to your order. Once your return has been received and processed, a credit to your original form of payment used is issued. If you paid by store gift certificate, the credit is in the form of store credit. Return shipping is at the customer’s expense, however, there are no restocking fees.
Items returned should ship via UPS or FedEx standard ground or the most economical method you choose. We encourage our customers to purchase insurance for their return in the event of damage during shipment. We are not responsible for items damaged during return shipping. The customer is responsible for filing a claim and seeking a refund from the shipping carrier for damaged items.
Items that are considered customized or special order, such as those having a specially designed engraved nameplate or globe parts (orders for components of a globe that do not include the entire finished product as shown) may not be returned or exchanged for credit.
Due to the speed at which we process orders to our warehouses, we are unable to cancel orders once placed.