How to Handle Returns & Exchanges
Damaged, Incorrect Item or Missing Parts
If your item was received damaged, you received the incorrect item or are missing components; please contact Customer Support. We will contact the manufacturer or our warehouse(s) directly and have a replacement item, the correct item, or the missing part(s) shipped to you. Incorrectly shipped and damaged items are eligible for exchange at our expense for the item ordered. Some damaged items may only require replacement of affected parts.
Exchanging Your Item
To exchange your item, place a new order for the product you would like to purchase. Once you have placed your order, note your newly created order number and contact Customer Support to receive an “RMA” return merchandise authorization of your original purchase. We will ship your new order right away and issue a credit for the returned item once the once processed, generally 1 to 3 business days of receipt. Return shipping is at the customer’s expense, however, there are no restocking fees.
Returning Your Item
You may return your item by requesting an “RMA” return merchandise authorization from Customer Support. Returns without an RMA are not accepted. The RMA will ensure proper credit to your order. Once your return has been received and processed, a credit to your original form of payment used is issued. If you paid by store gift certificate, the credit is in the form of store credit. Return shipping is at the customer’s expense, however, there are no restocking fees.
Choosing Your Return Method
Items returned should ship via UPS or FedEx standard ground or the most economical method you choose. We encourage our customers to purchase insurance for their return in the event of damage during shipment. We are not responsible for items damaged during return shipping. The customer is responsible for filing a claim and seeking a refund from the shipping carrier for damaged items.
Additional Terms & Conditions
Items that are considered customized or special order, such as those having a specially designed engraved nameplate or globe parts (orders for components of a globe that do not include the entire finished product as shown) may not be returned or exchanged for credit.
Due to the speed in which we process orders to our warehouses, we are unable to cancel orders once placed.